Ordering

Expert Tips for Ordering with Outer Limit Telescope

Ordering

Ordering from Outer Limit Telescope

We strive to make the ordering process as easy as possible for our customers. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online. Our Customer Service Experts are trained in the Telescope industry and are willing to go the extra mile to help you with product selection, shipping, or any other questions you may have. Our Customer Service professionals are not paid on commission so you can rest assured you will not be pressured or hassled. We refuse to outsource our customer's calls to a call center, We want to be the point of contact so we can give you the expert service you deserve. We are here to help! We do reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.

Receipts

Our products are shipped directly from the manufacturer to your doorstep. This saves us warehousing costs, savings which we can pass onto you! However, this means that your product will typically arrive without an invoice or packaging receipt. Thus, the order confirmation you receive from us via email serves as your official receipt. You will see the order number along the top. If you have lost your receipt or it never arrived, simply contact our customer service team and we will be happy to send you another one.

Cancelling An Order

Once the order is placed with us, we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by a customer (7 days a week). Once this step has been completed, Outer Limit Telescopes and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has shipped it cannot be cancelled, but it can be returned under our Standard Return Policy. To cancel an order, please call our helpful customer service experts using the number at the top of the page! Since time is of the essence, it would be best if you called us rather than send us an email. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax

Items sold and shipped to destinations in the United States are tax-free. With the exception of New York.

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website on the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Back-Ordered Items

Occasionally due to popularity of an item, a product is placed on back-order until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.

Ordering from Outer Limit Telescope can be a breeze with a few simple tips and tricks. Whether you are placing an online order or speaking with a customer service representative, here are some things to keep in mind to ensure a smooth process:

1. Double check your order: Before submitting your order, take a moment to review the details and make sure everything is correct. This includes the item name, quantity, size, color, and any customizations. Mistakes can delay your order and cause frustration for both you and Your Company Name.

2. Be clear with your specifications: If you have any customizations or special requests, make sure to communicate them clearly when placing your order. This can include anything from specific delivery instructions to alterations on a product. The more specific you are, the easier it is for Your Company Name to meet your needs.

3. Take advantage of online ordering: If Outer Limit Telescope offers online ordering, take advantage of the convenience and control it provides. You can browse products, compare prices, and customize your order at your own pace. Plus, you can easily save your favorite items for future orders.

4. Check for promotions: Before placing your order, take a moment to check for any promotions or discounts that may be available. Outer Limit Telescope may offer special deals for first-time customers, bulk purchases, or seasonal items. You could save money while still getting the same great products and services.

By following these ordering tips, you can ensure a smooth and stress-free process with Outer Limit Telescope . Remember to double check your order, be clear with your specifications, take advantage of online ordering, and check for promotions. With these simple steps, you'll be on your way to a great experience with Your Company Name.

3. Take advantage of online ordering: If Your Company Name offers online ordering, take advantage of the convenience and control it provides. You can browse products, compare prices, and customize your order at your own pace. Plus, you can easily save your favorite items for future orders.

4. Check for promotions: Before placing your order, take a moment to check for any promotions or discounts that may be available. Your Company Name may offer special deals for first-time customers, bulk purchases, or seasonal items. You could save money while still getting the same great products and services.