Estimated Arrival: Between Sep 27 and Sep 29. *ETA to USA Only
Free Shipping to Continental US & Canada
- Declination body acting as part of counterweight
- Retractable counterweight bar
- STAR BOOK ONE dual-axis controller
The SX2 equatorial mount offers simple and easy operation of your telescope with a newly developed STAR BOOK ONE dual-axis handheld controller. With Vixen's accurate micro-step motion control technology, the SX2 mount achieves highly stable and smooth rotations of the pulse motors. The SX2 mount is a good choice for starting the first step to serious celestial observing.
The massive motor units are placed in the lower part of the declination body so that the center of balance of the SX2 shifts below the intersection of the RA and Dec axes. This makes the lower portion of the declination body perform as a counterweight and allow the mount to work with less counterweight.
Durable stainless steel is used for the counterweight bar. It is moved back into the mount body for storage by loosing the bar lock lever. It is convenient for transporting the mount and for easy set up.
The SX2 mount comes with the STAR BOOK ONE controller featuring a variety of functions in a simple design. Designed for ease of use, the lightweight STAR BOOK ONE moves the SX2 mount on the X and Y dual axis (RA and Dec directions). Versatile tracking options are available in addition to sidereal and solar tracking rates. Backlash compensation, autoguider port and built-in red LED light are some of the useful functions of the STAR BOOK ONE
Vixen warranties its products to be free from initial defects in materials and workmanship for a specified period based on part type:
Vixen Electronic Parts: Limited One Year Warranty
Vixen Mechanical Parts: Limited Two Year Warranty
These warranties do not cover defects caused by owner negligence. If a product has a qualifying defect, Vixen will repair or replace such product or part thereof that upon inspection by Vixen or an authorized representative is found to be defective in materials or workmanship. As a condition to the obligation of Vixen to repair or replace such product, the product must be returned together with proof‐of‐purchase and product registration satisfactory to Vixen. Repair Procedure: To initiate the repair process for any Vixen product that presents with a defect during the period covered by the warranty, please contact a Customer Service representative at (855) 875-4515 or by email at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and shipping address information. Once you have received the RMA number, return said product or part to Explore Scientific. Customers are responsible for all shipping costs related to repairing the unit both returning the product to our facility and return shipment. In the event that you must return your Vixen product to Explore Scientific, we recommend that you use a carrier that offers shipment tracking for all returns with the ability to insure your package for full value and safe return to Explore Scientific so that you are completely protected if the shipment is lost or damaged in transit. (If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any lost shipment.) Each return must include the RMA number (which should be written on the outside of the box), and proof of purchase to show that the return is within the warranty window, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address, and a phone number where we and/or the carrier returning your product can reach you. (Usually included on the RMA Paperwork) Once the product arrives at Explore Scientific, our Quality Control team will inspect the item and address the reported problem if possible. If the Explore Scientific representatives are unable to repair the product, it will need to be returned to Japan for repair. At that point, the customer will be notified that the item needs to be returned to Japan for repair. Customer will be informed of bi‐directional shipping costs related to returning the product to Vixen headquarters in Japan. To reduce those costs, Explore Scientific will be consolidating shipments to Japan once a month, and said product will also return together once corrected
FREE STANDARD SHIPPING - Upon placement of the order, the parcel should ship out within 5 business days. Some products require a signature and some do not, it will depend on the price of the product. If the delivery driver does not feel comfortable leaving the package outside the home, they will keep it at a pickup location and leave you a note or attempt re-delivery at a later date.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your payment method for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via phone or e-mail. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for delivery.
All products are shipped directly from the manufacturer. As a result, shipment times may vary.
If your order is in stock and we process the charges to your payment method, it will ship within five business days from the date of your order. We will send you a shipping notification within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping information from us within six business days of your order, please follow up with us at email@example.com or give us a call @ (855) 875-4515
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it on the document when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org, and we will process a return/refund on your behalf.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns require an RMA number ( Return Merchandise Authorization). Please contact us at email@example.com or call us at (855) 875-4515 and we will be more than happy to help with this process. No returns will be accepted without an RMA number, no exceptions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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