shipping policy

Our Shipping Policy

Shipping Policy


Shipping Options:

FREE STANDARD SHIPPING - Upon placement of the order, the parcel should ship out within 5 business days. Some products require a signature and some do not, it will depend on the price of the product. If the delivery driver does not feel comfortable leaving the package outside the home, they will keep it at a pickup location and leave you a note or attempt re-delivery at a later date.

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Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your payment method for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via phone or e-mail. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for delivery.

Order Shipment:

All products are shipped directly from the manufacturer. As a result, shipment times may vary. 

If your order is in stock and we process the charges to your payment method, it will ship within five business days from the date of your order.  We will send you a shipping notification within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive shipping information from us within six business days of your order, please follow up with us at orders@outerlimittelescope.com or give us a call @ (631)413-5257

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it on the document when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@outerlimittelescope.com, and we will process a return/refund on your behalf. 

At Outer Limit Telescope, we strive to provide quick and reliable shipping for all of our customers. We understand that getting your order to you quickly is important, which is why we offer a variety of shipping methods and options to fit your needs.


Standard Shipping: We offer free standard shipping on all orders over $50 within the continental United States. Orders under $50 will be charged a flat rate of $5.99 for standard shipping. Delivery time is typically 3-5 business days.

 

Please note that shipping times are estimates and may vary due to unforeseen circumstances. We are not responsible for any delayed or lost packages once they have been shipped. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.