Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns require an RMA number ( Return Merchandise Authorization). Please contact us at returns@outerlimittelescope.com or call us at (631) 413-5257 and we will be more than happy to help with this process. No returns will be accepted without an RMA number, no exceptions.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@outerlimittelescope.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@outerlimittelescope.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At our company, we strive to provide quality products and services to our customers. If for any reason you are not satisfied with your purchase, we have a Refund Policy in place to ensure that your concerns are addressed appropriately.

Please note that our Refund Policy may vary by product/service, and it is important to read the terms and conditions specific to your purchase to understand what is covered under our Refund Policy.

In general, we offer refunds in the following circumstances:

1. Product/Service is Defective: If the product/service you purchased is defective and we are unable to resolve the issue, we will offer a full refund or replacement.

2. Product/Service is Different: If the product/service you received is different from what you ordered, we will offer a full refund or replacement.

 

3. Cancellation: If you cancel your order before it is delivered, we will offer a full refund.

Please note that there are certain conditions that must be met in order to qualify for a refund. These conditions may include providing proof of purchase, returning the product/service in its original condition, and adhering to specific timelines for requesting a refund.

If you believe you are entitled to a refund, please contact our Customer Service team as soon as possible. We will work with you to understand the issue and determine the best course of action to resolve the matter.

We value our customers' satisfaction and will do everything within our power to ensure that you are satisfied with your purchase and our services. Thank you for choosing our company for your needs.